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Standardized house rules and frequently asked questions for all our properties

Dear guest! You have rented a property managed by Unett.no. We maintain and manage more than 700 unique properties in downtown Oslo.

Please be advised to read the house rules of the property that you booked as you accepted these particular house rules upon booking.

To make sure that the house rules are followed, there are devices inside each of our apartments measuring noise level, cigarette smoke/fire, the number of electronic devices (to count the number of persons). To protect your integrity and privacy as a guest, these devices are NOT recording any sound. You can read more about them on Minut.com.

Do note that there is also at least one security camera outside the apartment door that captures pictures and videos of everyone coming and leaving. If you have booked a townhouse, there might be more cameras monitoring the outside areas of the house.

The price list for house rule violations is to be found in the house rules at the website where you booked the property. Some of the penalties are standardized and mentioned in the list below. Do note that this list may not be complete. 

To protect your individual rights, pictures of each room are taken with a time stamp before and after a stay has begun and ends. The camera outside the apartment door stores pictures and videos of each individual entering and leaving the property for 7 days, (or for longer in case a crime is believed to have been committed).

* We do not allow visitors/additional guests that were NOT paid and presented upon booking. For example, if you booked for three guests, that’s the maximum number of allowed individuals inside the apartment. It does not matter if the visitor is staying for 2 minutes or spending the night. It's much better to add the correct number of guests beforehand, rather than receiving a high penalty after your stay and to have your booking canceled for rule violations. For canceled bookings, there are no refunds.

The penalty for bringing additional individuals is NOK 2500 per additional person from November 15th until January 1st each year (julebordsesong). The penalty is set to NOK 1500 for the rest of the year, excluding April 30th, May 1st, May 8th, and May 17th, and all public holidays in Norway, so-called «red days», as these dates are high-risk dates for house rule violations.

* Be considerate to the neighbors.

* Quiet hours between 10 pm and 7 am.

* We do not allow parties/events/gatherings 
(maximal decibel measurement during the quiet hours is 75 decibels). The penalty for loud noise is NOK 3000. 

Exception: You may book almost all our apartments and townhouses in downtown Oslo for an event or a party. Events are subject to a flat rate if agreed to before you book. The average cost of a gathering is 2,5-3 times the price of a booking of the maximum number of guests.  Example: if the price for the apartment including 7 guests is 5000, then the price will be NOK 12.500-15.000.

* No indoor smoking (unless it’s a vapor/electronic cigarette). Feel free to smoke in the backyard. The penalty for indoor smoking is NOK 4000. The smoke detector will notify if smoking tobacco or cannabis.

Please note that if house rules are violated, we will not give any warnings. The company where you made the booking, such as Airbnb will be contacted, and your reservation will be canceled meaning that you will have to leave the property immediately. If you will not leave voluntarily, the security company Wydal Security (Wydal.com), and/or the police will be asked for assistance.

Additional fees according to the house rules, such as indoor smoking, excessive noice, theft, or broken items bringing additional individuals, will be billed after the stay has ended. So will the cost of involving Wydal Security (www.wydal.com)

In case you have security related questions, please reach to Wyday by calling the following phone number: (+47) 22 23 92 93. For customer care related questions, please call +47 55 60 50 30. Our aim is always to find a solution.

There might be additional rules for the property you booked. You find these on the site where you booked, such as Airbnb or Booking.com.

Thank you for your understanding, and have a joyful stay!

Price list as of January 1st 2024:

Early/late check in/out: 
NOK 500 per hour. The check-in time is either 4 or 5 pm and the check-out time is either 10 or 11 am (check the exact check-out time on your Airbnb/Booking/Vrbo listing).
Example: In case your check out is at at 10 and you choose to stay until 1 pm, the fee will be NOK 1500.

Security:
In case you need assistance from the security company due to an issue caused by yourself, these are the fees:

Monday-Friday (midnight-9 am: NOK 1790
Monday-Friday (9 am-5 pm: NOK 990
Monday-Friday (5 pm-midnight: NOK 1450

Saturday: midnight-10 am: NOK 2090
Saturday: 10 am-4 pm: NOK 1790
Saturday: 4 pm-midnight: NOK 1990

Sunday: midnight-11 am: NOK 2890
Sunday: 11 am-4 pm: NOK 2290
Sunday: 4 pm-midnight: NOK 2490

Public holidays: Sunday prices + additionally 30 %

Extra cleaning: Upon leaving, take out the trash and put them in the trash cans outside the building, put all the dishes into the dishwasher and put it on. Excessive cleaning is subject to a fee of NOK 1500.

The fee is set to 1800 on Saturdays/Sundays and 2500 on public holidays such as May 17th.

If you break something, you need to either replace it by purchasing it yourself or pay its value. E.g. if you break a wine glass by accident, you will have to by the same type of wine glass. Notify us if you have broken any items.

You will be billed after your stay.

Do not forget to LEAVE the key! If you lose it, the replacement fee is NOK 3900.

Thank you for staying with us, and welcome back some other time!

House rules: How It Works
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